We now have five servers hosted with the The Planet. The two recently acquired are working fine, but the old three were in H1. Only one is online (being on the second floor), but still un-usable because the DNS was on the other two.

We started with Rackshack, and since then we have had no serious issues with the servers, even after when EV1 servers was taken over by The Planet.

This outage has disrupted our own and our customer's services.

I have read a lot what others have written. Some are facing very serious losses. The only thing I have to say is that the amount you spend on IT (servers etc.) should be equal to the importance of IT in your business. If you cannot afford outages then you should have multiple servers geographically distributed. You should have online data backups and multiple DNS servers. So any outage like this does not disrupts your business. If any one is facing any losses, they themselves are to blame. Just think for a moment. Many argue that this type of event could have been prevented, but can an earth quake or a falling comet be prevented ? I thank God that the servers are OK with all the data in them. What would have happened if the servers have been destroyed ? How long will it take to deploy new servers, and then create all the sites and restore data ?

So, everyone should have their own Disaster Recovery Plan independent of the DR plans of their IT providers.